Welcome to Woofers World™

For the purposes of this Agreement, the terms "we", "us", "our” “Woofers” and “Woofers World” refers to NANGAWOOKA NOMINEES PTY. LTD. A.C.N. 118 052 190, trading as “Woofers Animal Care Services” of St. Kilda, Victoria, 3182. 

"You" refers to you, the Customer.

“Handler” refers to an employee or agent of Woofers World whom is in control of t he animal.

“Pet supplies” refers to the supply of retail pet products including pet foods and accessories to You the customer.

“Dog Minder” or “Minder” refers to a contractor whom boards your pet in their home. Minders are not Woofer’s staff.

“Sleepover” or “home boarding” refers to the keeping of an animal at a minders home overnight.

Acceptance of Conditions of Use

By accepting your first care period and then continuing to take care assignments from us, You agree that You are bound by these conditions as varied from time to time in respect of each assignment or service and may be varied without notice.

You understand the Terms and Conditions upon which Woofers will provide animal care services including but not limited to dog walking, home boarding, animal keeping, animal feeding, animal transport, canine behaviour coaching, reselling of pet foods and accessories and the supply and rental of canine training devices and You agree to be bound by the terms and conditions of this Agreement (“Agreement”)

1. DISCLOSURE.  You agree You have fully disclosed all information to Woofers, which is relevant to the proper and safe care and management of your pet.  
1. You declare that the information You have provided to Woofers is true and correct.
1. The information we expect You to tell us includes but is not limited to the vicious propensity of your dog, its reaction to children, motor vehicles, cyclists, trams, skateboards, prams or any other noisy or fast moving objects, its history of attacking people and/or other animals, its medical history and/or medical requirements, its propensity for barking, chewing, digging, scratching or other nuisance behaviours and/or any special dietary needs
2. CUSTODY AND CONTROL.   You request that Woofers or dog minder take care, control and custody of your animal for the purpose of short-term care.
1. You acknowledge that during any care period You remain the legal owner of the animal and You accept all responsibilities and liabilities associated with being the animal’s owner even though you may not be in direct or immediate control or custody of the animal. 
3. PET HEALTH.  You agree You are responsible for your pets health, including but not limited to vaccinations, fleas, parasites, ticks, heart-worm, intestinal worms.
1. For the purpose of clarification You are required to have your dog on regular flea treatment and annual vaccination (commonly called “C5”).
1. If your pet displays any symptoms of contagious diseases or viruses you are required to notify Us immediately and Woofers reserves the right to refuse service for the protection and health of other animals.
2. Pursuant to clause 14.  if You have not informed Woofers of symptoms of illness and Woofers refuses service for the well being of other animals the fees for the service are still payable.
2. It is recommended that you have pet accident insurance.
3. You understand and accept the risks to your pet/s health and the public by requesting the animal handler to exercise your pet in a public place and accept the animal handler’s judgement regarding safe off-leash exercise.
1. You understand the risks of cruciate ligament damage, cuts, abrasions, sprains, ingesting foreign matter and or injury as a result of another animal and other such risks to your pets and You will not hold Woofers or the handler responsible for injury or liable for any costs or fees associated with such injury
4. REGISTRATION.   You agree that your pet is micro-chipped and registered with your local council and that your contact details are current and correct.
1. You agree that your pet will wear it’s council registration tag according to local bylaws.  
2. You agree you pet will wear the council registration tag during any care period and if there are penalties issued by local council as a result of not wearing the tag, you will be liable for such penalties whether you were in direct control of the pet or not.
3. Woofers reserves the right to refuse service if your animal is not wearing it’s council tag and pursuant to clause 14 You agree to pay the fees for the service even though the service may not be performed. 
5. ACCESS.  You give permission for a Woofers staff member to enter your premise to care for your pet/s at pre-arranged times or as required to ensure the well being of your pets and home.
1. You acknowledge it is your responsibility to provide safe access to your pets.
1. If safe access is not possible Woofers may refuse service and pursuant to clause 15 the fees for the service will still apply.
2. If you provide Woofers with key access to your property your keys are to remain onsite at your property and in your control.
1. Woofers will provide you with a keysafe for you to secure your keys securely.  A fifty five dollar ($55) refundable deposit is payable for the loan of the keysafe.
3. You have public liability cover of not less that $5 Million and You have informed your insurer that You own a dog. 
6. TRAINING DEVICE RENTAL.  By accepting to rent or buy a training device/s from Woofers You agree to the terms of this Agreement.
1. You acknowledge You are liable for the full retail cost of the item/s as advertised in the fee schedule (on www.dogminding.com.au/feeschedule) until the item/s is received by Woofers at the Post Office Box 2108 West St.Kilda, Vic. 3182. 
2. You acknowledge the postmarked date will be considered as the date sent or received by Woofers.
3. You agree to follow the manufactures instructions.
4. You agree to return the device/s within the specified time in a condition equal to the how it was received.  
5. You agree if the device is not received in the specified time You are by default renewing the rental period and bound by such conditions until the device/s is received by Woofers or until the full retail cost of the device/s has been paid.  
6. You give permission for Woofers to charge your nominated credit card as a mail order or online transfer for the rental fees, shipping fees and/or accessory fees as requested by you and as advertised in the fee schedule (on www.dogminding.com.au/feeschedule) on the first day of each rental period or any other date Woofers deems appropriate or requested by you.
7. The amount Woofers will charge Your nominated credit card will be capped at the retail sale price of the device/s plus any postage and accessories supplied.  
8. If you do not agree to these terms you have five (5) days in which to return the item unopened and the rental fee will be refunded to You within fourteen (14) working days less any postage or handling fees. For the purpose of clarification if the item is open and used the rental fee will not be refunded. 
7. PET SUPPLIES.  By accepting pet food or retail accessories from Woofers you agree to the terms of this Agreement.  
1. You agree that Woofers will resell pet supplies and the fees for such will be added to your end of month account and payable in fourteen (14) days of receiving an invoice.  
2. Woofers will endeavour to maintain supply to You of the nominated brand and blend of food but will not be liable nor responsible for any result in delay or lack of supply.  
3. Woofers or its staff may provide advice on choice of pet supply and you acknowledge that the decision as to which item you choose is your decision and You will not hold Woofers or it’s staff liable for any effect the supply may have on your pet.
4. You acknowledge that you will nominate an appropriate location for the delivery of pet supplies and if no location is nominated the Handler will leave the delivery in what is deemed the most appropriate location.  
5. You acknowledge if the supply can not be left in an appropriate place or the handler does not have safe access to an appropriate place there may be a redelivery fee.
6. You acknowledge once the delivery is made at your property You are responsible for the condition of the item.
7. You acknowledge until Woofers receives payment the goods are the property of Woofers.
8. Woofers offers no warranty or guarantee other than the manufacturers warranty or guarantee.  
9. You acknowledge that Woofers is not the producer or manufacturer of the items and not liable for any resulting effect the product may have on your pet.
8. SLEEPOVER AGREEMENT.  You understand the terms in which Woofers will provide the service of home boarding and agree to be bound by the terms of the Sleepover Agreement.  You agree that if any part of the sleepover agreement is in conflict with other terms in this “Agreement” the terms of the “Sleepover agreement” supersede all other terms or conditions.

• The SERVICE: Woofers conducts the business of matching You with dog Minders (“Minders”)  for the purpose of short term boarding in the Minders home.

1. Boarding Premises 
1. You acknowledge that the Minder will care for your dog during the Assignment period at the Minder’s own premises.
2. You acknowledge that Woofers only provides administrative services including arranging a meeting with a Minder, organising the Assignment with the Minder of your choice and collecting its fees.
3. Your dog will not be held at Woofers’ premises at any time.
2. Care, Custody or Control of dogs
1. You acknowledge that Woofers does not take possession, care, custody or control of your dog(s) at any time during the Assignment
2. You acknowledge that You retain possession, care, custody or control of your dog prior to the Assignment period and You transfer possession, care, custody or control of your dog directly to the Minder on the delivery of your dog to the Minder’s premises at the commencement of the Assignment.
3. You acknowledge that the Minder retains possession, care, custody or control of your dog until You collect the dog at the end or earlier termination of the Assignment when You reclaim possession, care, custody or control of your dog.
3. Minders
1. Woofers requires that all its Minders comply with the Domestic (Feral and Nuisance) Animals Act 1994.
2. Woofers requires that all its Minders comply with the Code of Practice for the Operation of Boarding Establishments in so far as it relates to the Minder’s Premises.
3. Despite anything in this Agreement, Woofers may at your request or of its own accord if it deems it to be in the best interest of your dog or for any other reason, remove your dog from the Minder’s Premises and relocate your dog to a different Minder without your consent.
4. If Woofers relocates a dog pursuant to clause 8.c.iii, it will notify You as soon as practicable after the relocation of your dog.
4. Restraint
1. You agree not to approach the Minder directly for the purpose of arranging a sleepover without consent from Woofers for a period of three (3) years from the date of the last care period.
2. You agree that if use a Minder that was introduced to you by Woofers without the consent of Woofers for the purpose of home boarding you agree to pay Woofers the full fee for the sleepover regardless of any fees already paid to the minder.
1. INDEMNITY.  Woofers will make every reasonable effort to ensure that its staff or contractors behave professionally and have adequate training and equipment appropriate for their duties and Woofers takes no responsibility for an individuals actions or negligence nor the result of such actions or negligence.
1. You acknowledge that Woofers World, it’s staff or the minders shall not in any way be responsible for any loss, damage or injury to persons or property caused by your pet or to your pet during a care period, and You will not make any claim against Woofers or Handler or Minder for damages, costs and expenses which may be paid, suffered or incurred by You in respect of any such loss, damage or injury caused by your pet during an Assignment. The indemnity in this clause does not apply to protect a Minder where the injury, loss or damage arises from the Minder’s negligence, or wilful act. For the avoidance of any doubt, the indemnity in this clause provided to Woofers World is absolute.
2. You acknowledge that You are responsible for and will indemnify Woofers, its staff and the minder against liability for all loss, damage or injury to persons or property caused by your pet during an Assignment and all loss, damage or injury to your pet during an Assignment and the amount of all claims, damages, costs and expenses which may be paid, suffered or incurred by Woofers in respect of any such loss, damage or injury will be made good at your expense.
3. You expressly undertake on behalf of yourself, your successors, heirs, executors, administrators, transferees and assigns not to assert a claim or commence proceedings in law or equity against Woofers or the Handler or the Minder in respect of any loss suffered by You or any other party arising out of an assignment for the care of your pets or supply of advice or supplies for your pets. 
4. You expressly acknowledge this Agreement may be pleaded by Woofers in bar to action, suit, claim, demand, indemnity or proceedings now or hereafter commenced by You, your successors, heirs, executors, administrators, transferees and assigns or any other person arising out of or in connection with this Agreement.
2. AUTHORITY.  It is the primary responsibility of Woofers and their staff to ensure the safety and well being of your pets and the general public.   You authorise Woofers to take any reasonable steps as deemed appropriate for the protection and good health of your pets or the general public, including authorising veterinary care and procedures.
3. EMERGENCY CALL-OUT.  Woofers agrees to provide access to twenty four hour (24hr) Veterinary Emergency Service during any care period.  A Woofers staff will be on call throughout your care period (24/7/365) and if required will attend to your pets and or home outside of normal trading hours (Monday to Friday 8am - 5pm).
1. Emergency call-out is billed at sixty eight dollars ($68) per half-hour or part thereof with a one hour minimum. 
2. You acknowledge emergency call-out may be required to ensure the well being of your pets or your home and You agree to pay for such fees if the service was required even though you do not specifically request the service.
3. Emergency call-out fees are in addition to any veterinary or third party expenses. 
4. OUT OF POCKET EXPENSES.   In the event that Woofers incurs any medical expenses in respect of your pet or any other expenses, You agree that You will reimburse Woofers within seven (7) days of receiving an invoice for the expenses incurred by Woofers. Interest at 2% above that imposed from time to time pursuant to the Penalty Interest Rates Act 1983 will be charged on all overdue monies. 
5. FEES AND TERMS.  You understand that Woofers charges fees for goods and services provided to You as detailed in the fee schedule published on www.dogminding.com.au/feeschedule and you agree to pay for the services and good supplied to You according to the terms of this Agreement
1. Woofers provides You end of month invoicing with fourteen (14) day interest free terms.  Expressly You agree to pay all fees associated with the care of your pet including any expenses incurred within fourteen (14) days of receiving the invoice.
2. You understand Woofers provides option for pre-payment.
3. The fee schedule is updated every financial year and can be changed at any time without notice.
4. You acknowledge that Woofers reserves the right to charge administration fees and or interest in accordance with the Penalty Interest Rate Act 1983 to any overdue monies thirty (30) days plus.
1. You acknowledge each invoice that remains unpaid at the end of each subsequent calendar month will incur an additional $12.50 administration fee for each and every month the monies remain overdue. Fees are accumulative.  
2. You acknowledge You are liable for any cost associated with the reclaiming of overdue monies.
6. CANCELLATIONS.  You acknowledge care periods cancelled within twenty four (24) hours of the booking incur full fees.
1. Sleepovers cancelled after a booking is confirmed and before twenty four (24) hours prior to the care period beginning incur a cancellation fee equivalent to fifty (50) percent of the total sleepover cost or eighty eight dollars ($88) which ever is the lesser.